FAQ

Clear answers about shopping with Fleur. If your question is not covered here, email fleurwellness@zohomail.com and we’ll aim to reply within 1–2 business days.

Shipping and tracking

Where will my order ship from?
Fulfillment can vary by product and variant. Contact us before ordering if you need route-specific information for an item.

When will my order arrive?
Delivery timing depends on the exact product, destination, and carrier. Any estimate shown on a product page or at checkout is an estimate, not a guarantee. We count an order as shipped only after the carrier accepts it—not when a label is created.

Will I receive tracking?
Yes. Tracking is sent when it becomes available. It can take a short time after carrier handoff for the first scan to appear.

What will shipping cost?
The final shipping charge, including any available free-shipping offer, is shown before you complete payment.

Products and sizing

How do you choose products?
We are moving away from a large marketplace catalogue and toward a smaller women’s fashion edit. We review size coverage, product cost, shipping cost, images, fit information, and seasonal usefulness before adding an item.

How do sizes run?
Use the measurements and size chart on the individual product page, because sizing can differ by style. Compare those measurements with a similar item you already own before ordering.

Are all Shopify products also on TikTok Shop?
No. TikTok products are staged separately and may be limited while stock, warehouse mapping, listing quality, and fulfillment performance are being verified.

Orders, returns, and refunds

Can I change or cancel an order?
Email us as soon as possible with your order number. We will try to help, but a change or cancellation cannot be guaranteed once fulfillment has started.

How do I start a return?
Contact us before sending anything back so the correct return instructions can be confirmed. Current eligibility, timing, and conditions are listed on our Refund Policy page.

What if an item arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging so we can review the issue.